Privacy Policy

Last Updated: April 30, 2026 — Applies to all users across Kenya, Nigeria, Ghana, Uganda, Tanzania, Rwanda, South Africa, Ivory Coast, and worldwide.

1. Introduction & Scope

At Jeskie Services ("jeskieinc.com", "we", "us", "our"), we are committed to protecting the privacy and personal data of our users ("you", "your"). This Privacy Policy explains what information we collect, how we use it, how we store and protect it, who we share it with, and what rights you have over your data.

This Policy applies to all users of jeskieinc.com, including the main dashboard, country-specific panels (Kenya, Nigeria, Ghana, Uganda, Tanzania, Rwanda, South Africa, and Ivory Coast), our REST API, white-label integrations, the WhatsApp bot and human support system, the refer-and-earn programme, and all associated services.

By using our Platform, you consent to the collection and use of your data as described in this Policy. If you do not agree, please discontinue use of the Platform immediately. This Policy should be read together with our Terms of Service.

2. Data Controller

The data controller responsible for your personal information is:

• Name: Jeskie Services (also known as Jeskie Inc)
• Headquarters: Nairobi, Kenya
• Founded: 2021
• Website: jeskieinc.com
• WhatsApp Support: +254-747-261-628
• Support Ticket: Available in your Jeskie dashboard after login.

3. Information We Collect

We collect only the minimum information necessary to provide, operate, and improve our services. This includes:

3.1 Information You Provide Directly

3.2 Information Collected Automatically

3.3 Payment Transaction Data

4. How We Use Your Information

We use your information for the following purposes only:

• Service delivery: Processing orders, delivering followers/likes/views/subscribers to your specified links, tracking order status.
• Account management: Account creation, authentication, password resets, balance management.
• Payment processing: Initiating and confirming deposits via M-Pesa, MTN MoMo, Airtel Money, OPay, PalmPay, Vodacom, Halotel, Orange Money, Wave, card, EFT, or Binance.
• Customer support: Responding to WhatsApp messages, support tickets, and resolving order or payment issues.
• Notifications: Sending automated WhatsApp messages about order status (if you opted in by providing your WhatsApp number).
• Fraud prevention: Detecting and preventing payment fraud, multiple account abuse, referral manipulation, and API abuse.
• Platform improvement: Analysing usage patterns (anonymised) to improve service performance, dashboard UX, and delivery reliability.
• Legal compliance: Responding to lawful requests from law enforcement or regulatory authorities when required by law.

We do not use your information for:

• Selling or renting your data to advertisers, data brokers, or any third party.
• Sending marketing emails or promotional SMS without your explicit consent.
• Profiling you for advertising purposes.
• Sharing your data with social media platforms (Instagram, TikTok, YouTube, etc.).

5. Payment Data Handling by Country

Payment processing is handled by authorised third-party payment gateways. Jeskie Services does not directly process card numbers, bank credentials, or mobile money PINs. Here is how payment data flows for each country:

6. WhatsApp Communication & Notifications

• Adding your WhatsApp number is entirely optional. You may add, change, or remove it at any time from your dashboard settings.
• When provided, your WhatsApp number is used solely for: automated order status notifications (Completed, Cancelled, Partial, Refunded), customer support conversations you initiate, and responses to your support enquiries.
• We never use your WhatsApp number for unsolicited marketing, promotional broadcasts, or sharing with third parties.
• WhatsApp conversations with our support team (bot and human) may be logged for quality assurance, dispute resolution, and AI bot training purposes.
• Support conversations are retained for 180 days after the last message, then automatically purged unless retention is required for ongoing dispute resolution or legal compliance.
• You may request deletion of your WhatsApp chat history by contacting support.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Platform effectively:

7.1 Essential Cookies (Required)

• Session cookie: Maintains your login session. Expires when you close your browser or after inactivity timeout.
• CSRF token: Protects against cross-site request forgery attacks. Essential for security.
• Currency preference: Remembers your selected dashboard currency (KSh, NGN, GHS, UGX, TZS, RWF, ZAR, XOF, USD).

7.2 Analytics Cookies (Optional)

• We may use anonymised analytics to understand which pages are most visited and how users interact with the dashboard.
• Analytics data is aggregated and does not identify individual users.
• We do not use Google Analytics, Facebook Pixel, or any third-party advertising trackers.

7.3 Third-Party Embeds

• Some pages may embed third-party content (e.g., YouTube tutorial videos, Google Reviews widgets via Elfsight). These third parties may set their own cookies subject to their own privacy policies.
• We do not control cookies set by third-party embeds.

You may manage or delete cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using the dashboard.

8. Data Storage & Security

• Your personal data is stored on secure servers with industry-standard protections including: SSL/TLS encryption for all data in transit (HTTPS), encrypted database storage for sensitive fields, firewall protection and intrusion detection systems, regular security updates and vulnerability patching, and access controls limiting data access to authorised personnel only.
• Passwords are hashed using industry-standard one-way hashing algorithms. We cannot view your password, and support staff will never ask for it.
• API keys are stored securely and can be regenerated by you at any time from your dashboard.
• Payment transaction records are stored in compliance with financial record-keeping requirements.
• We conduct periodic security reviews and implement improvements based on emerging threats and best practices.

9. Data Sharing & Third Parties

We do not sell, rent, lease, or trade your personal information to any third party. We share limited data only in the following circumstances:

9.1 Payment Processors

To process your deposits, we transmit the minimum necessary information (phone number for mobile money, transaction amount) to our authorised payment gateway partners. These partners are contractually required to protect your data and use it only for payment processing.

9.2 Law Enforcement & Legal Compliance

We may disclose personal information when required to do so by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

9.3 Fraud Prevention

In cases of confirmed payment fraud (false M-Pesa reversals, bank chargebacks, mobile money fraud), we may share relevant account data (IP address, transaction records, device information) with the affected mobile money operator (Safaricom, MTN, Airtel, Vodacom, Orange), payment processor, or law enforcement authorities as described in our Terms of Service, Section 21.

9.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. You will be notified via dashboard notification or email of any change in ownership or use of your personal information.

9.5 No Social Media Platform Sharing

We never share your personal data (email, phone number, payment details) with Instagram (Meta), TikTok (ByteDance), YouTube (Google), Facebook (Meta), Twitter/X, Telegram, Spotify, LinkedIn (Microsoft), or any other social media platform. The only data transmitted to social media platforms is the public URL you provide when placing an order — which is already publicly accessible information.

10. Data Retention

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You may request deletion of your account and associated personal data, subject to the retention periods described in Section 10 and legal requirements.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., WhatsApp notifications), you may withdraw consent at any time by removing your WhatsApp number from dashboard settings.

To exercise any of these rights, contact us via WhatsApp (+254-747-261-628) or open a support ticket in your dashboard. We will respond to your request within 30 days. We may ask you to verify your identity before processing certain requests.

If you are located in the European Union (EU) or European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection supervisory authority. If you are in Kenya, you may contact the Office of the Data Commissioner.

12. Children’s Privacy

Jeskie Services is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have collected personal data from a person under 18 without verifiable parental consent, we will take immediate steps to delete that information from our servers and terminate the associated account.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately via WhatsApp (+254-747-261-628) or the ticket system.

13. International Data Transfers

Jeskie Services is headquartered in Nairobi, Kenya. If you access the Platform from outside Kenya, your data may be transferred to and processed in Kenya. By using our Platform, you consent to this transfer.

We ensure that any international data transfer is conducted with appropriate safeguards to protect your personal information, consistent with the Kenya Data Protection Act (2019) and applicable international data protection standards.

Payment data may be processed in the country where the relevant payment processor operates (e.g., M-Pesa transactions are processed in Kenya by Safaricom, MTN MoMo transactions may be processed in the relevant MTN operating country, Binance transactions are processed by Binance's global infrastructure).

14. API & Reseller Data Responsibilities

• If you use our API to integrate Jeskie services into your own platform (white-label or otherwise), you are the data controller for your end users' personal data.
• You are responsible for obtaining consent from your end users for any data collection and processing you perform.
• You must create and maintain your own privacy policy for your end users.
• You must not transmit your end users' personal data to Jeskie beyond what is necessary for order fulfilment (i.e., the public URL for service delivery).
• We are not responsible for how you collect, store, process, or share your end users' data on your own platform.
• API keys grant access to your account's services. Protect them as you would a password. Compromised API keys should be regenerated immediately from your dashboard.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notification on the dashboard for logged-in users (for material changes).
• Where feasible, notify users via WhatsApp broadcast for significant changes affecting data handling.

Your continued use of the Platform after any change to this Policy constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

16. Contact & Data Requests

For privacy questions, data access requests, data deletion requests, or any concerns about how we handle your personal information:

• WhatsApp: +254-747-261-628 — Available 24/7 with AI-assisted and human support.
• Ticket System: Open a support ticket from your Jeskie dashboard. Recommended for formal data requests that require documentation.
• FAQ: jeskieinc.com/faq — 88+ questions answered covering all countries and platforms.
• Terms of Service: jeskieinc.com/terms — Full terms governing platform use.
• About Us: jeskieinc.com/about-us — Company background and infrastructure.

We aim to respond to all privacy-related requests within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the expected timeframe.